The user will need to browse to their ArkCase URL, which will show their login page where the user can click the forgot password link. When the user clicks the forgot password, they can follow the screen prompts and instructions to retrieve their password.
Steps to Find Forgotten Password:
1. When the user clicks the Forgot Password link.
2. Then the Forgot password modal box will open.
3. The user can then enter their username and email address, they have on file for the ArkCase application, and click the Forgot Password button.
4. The user can also click the Cancel button to exit the Forgot Password modal box.
5. If there is a username associated to the email address entered on the Forgot Username modal, a confirmation message like the below will be shown.
6. If there isn’t a valid user with this username and email, a message like the below will be shown.